FAQ
Frequently Asked Questions (FAQ)
We’ve put together answers to the most common questions to help you shop with confidence. If you can’t find what you need, feel free to contact us.
Ordering & Payment
Q. Can I change or cancel my order after placing it?
A. We’ll do our best to help, but changes/cancellations may not be possible once order processing or shipment preparation has started. If you need to change or cancel, please contact us as soon as possible.
Q. What payment methods do you accept?
A. We accept the payment methods shown at checkout (e.g., major credit/debit cards and other options available in your region).
Q. Will I receive an order confirmation?
A. Yes. You’ll receive an order confirmation email after checkout. If you don’t see it, please check your spam/junk folder.
Q. Can you mark the value lower or declare it as a gift?
A. No. We must declare the correct value and item details on customs documents to comply with shipping and import regulations.
Shipping
Q. Where do you ship from?
A. We ship from Japan unless otherwise stated on the product page.
Q. How long does processing take?
A. We typically process orders within 1–2 business days (excluding weekends and holidays). Processing times may vary during busy periods.
Q. How long does delivery take?
A. Delivery time depends on your location and the shipping service selected at checkout. After shipment, you’ll receive tracking details by email.
Q. Do you provide tracking?
A. Yes. Tracking is provided for most shipments. If tracking is unavailable for a specific service, it will be stated at checkout or on the product page.
Q. Which carriers do you use?
A. We use major carriers such as UPS, DHL, FedEx, or Japan Post/USPS equivalents depending on destination, package size, and service availability.
Q. What if my package is delayed, held, or returned?
A. International shipments can occasionally be delayed due to customs inspections, weather, peak seasons, or carrier issues. If a package is returned due to an incorrect address or failed delivery attempts, additional shipping fees may apply for reshipment.
Customs, Duties & Taxes
Q. Will I have to pay import duties or taxes?
A. Possibly. Import duties, taxes, and brokerage/handling fees (if any) are determined by your country and are typically the buyer’s responsibility unless the product page explicitly states otherwise.
Q. Can you estimate duties or taxes for my country?
A. We can’t guarantee exact amounts because they are assessed by customs. If you want an estimate, please check your local customs website or consult your carrier.
Q. What information is used for customs declarations?
A. We declare accurate item descriptions and values as required by law. We cannot falsify customs documents.
Product Condition & What’s Included
Q. Are your items new or used?
A. Most items are pre-owned/used unless the listing explicitly says “New.” Each product page describes condition details.
Q. What’s included with the camera/lens?
A. Only what is shown in the product photos and/or stated in the description is included. Please review the listing carefully before purchasing.
Q. Do your cameras come with batteries and chargers?
A. It depends on the item. If a battery, charger, or cable is included, it will be shown in photos and/or mentioned in the description.
Q. Are the photos of the actual item?
A. Yes. We use photos of the actual item you will receive unless clearly stated otherwise.
Q. Do you test items before shipping?
A. Yes, we inspect items before listing and again before shipment. For used cameras, minor cosmetic wear is normal and will be reflected in the photos/description.
Q. Do you guarantee all functions work perfectly?
A. We describe condition as accurately as possible based on inspection. For vintage/used electronics, occasional age-related issues can occur. If you experience a problem on arrival, please contact us promptly so we can help.
Compatibility & Usage
Q. Will this lens fit my camera?
A. Please confirm the lens mount and your camera model before ordering. If you’re unsure, send us your camera model and we’ll help you verify compatibility.
Q. Are region/language settings included (menus in English, etc.)?
A. Many Japanese-market cameras include English menus, but some models may be Japanese-only. If language is critical, please message us before purchase and we’ll confirm what’s available for that item.
Q. Are chargers/voltage compatible in my country?
A. Many modern chargers support 100–240V, but not all do. Please check the label on the charger (shown in photos when available) or contact us before purchase if you need confirmation.
Returns & Refunds
Q. Do you accept returns?
A. Return eligibility depends on the item and the reason. If there is an issue on arrival, please contact us promptly with details (and photos/video if possible). We’ll work with you to resolve it.
Q. What if the item arrives damaged or not as described?
A. Please contact us as soon as possible after delivery. Include photos of the item, packaging, and shipping label. We may ask you to keep all packaging materials for carrier inspection.
Q. Can I return an item because I changed my mind?
A. In many cases, international returns for buyer’s remorse may not be cost-effective and shipping fees are typically non-refundable. Please review the listing carefully and ask questions before purchasing.
Q. How are refunds processed?
A. Refunds are issued to the original payment method after we confirm the return (when applicable) or approve the claim based on the situation.
Warranty & Support
Q. Do you offer a warranty?
A. If a warranty is included, it will be stated on the product page. For used/vintage items, warranty availability can vary by product.
Q. Can you help me after purchase?
A. Yes. If you have questions about setup, accessories, or basic usage, contact us and we’ll do our best to assist.
Contact
Q. How can I contact you?
A. Use the contact form on our store or reply to your order confirmation email. Please include your order number (if available) for faster support.