Legal notice

Legal Notice (Act on Specified Commercial Transactions – Japan)

Seller
Hirayuki Inc.

Responsible Representative
Hiraku Morishima

Address
Hirayuki Inc., 157-0061, Japan

Phone Number
03-4400-1754

Customer Support Hours
JST 9:00–16:00

Product Price
The listed price shown on each product page will be used as the sales price (tax included, where applicable).

Shipping Fee
Free shipping within the United States.

Additional Charges (other than product price)
No additional charges apply based on the information above.

Delivery / Shipping Schedule
Orders will be shipped within 4 business days. (Business days exclude Saturdays, Sundays, and public holidays.)

Payment Methods & Timing
Credit Card / PayPal
Payment is processed at the time of order placement.

Return Period
Returns are accepted within 7 days after delivery.

Refund Policy

To request a return/refund, please contact us by email within the return period with your order details.
Returns must be authorized in advance. Items returned without prior notice may be refused.
Items must be returned in the same condition as received (including accessories, manuals, and original packaging where applicable).
Refunds are issued after we receive and inspect the returned item.
If the return is due to customer convenience (e.g., change of mind), the buyer is responsible for return shipping and any handling fees charged by the payment provider may be deducted where applicable.
If the item is defective, damaged on arrival, or incorrect, we will provide an appropriate remedy (refund or replacement) and will cover reasonable return shipping costs after confirmation.
Refunds are issued to the original payment method. Processing time may vary depending on your payment provider.